Privacy Policy

Effective Date: January 1, 2025

Nelson Handyman (“we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.nelson-handyman.com), communicate with us, or use our services.

1. Information We Collect

We may collect personal information that you provide to us directly, including but not limited to:

  • Name, email address, phone number

  • Address and service request details

  • Payment and billing information (if applicable)

  • Any other information you choose to provide

We may also collect certain information automatically, such as:

  • IP address, browser type, and device information

  • Cookies and usage data to enhance website functionality

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve our services

  • Respond to inquiries and schedule service requests

  • Process transactions and send invoices (if applicable)

  • Communicate with you, including via SMS (text messages)

  • Comply with legal requirements

3. SMS Messaging Policy

By providing your phone number, you consent to receiving SMS messages from Nelson Handyman regarding appointment confirmations, service updates, and promotional offers. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.

4. Sharing Your Information

We do not sell or rent your personal information. We do not share your personal or mobile information with third parties for marketing purposes under any circumstances. We may share information with third parties only in the following cases:

  • With service providers that assist in our business operations (e.g., scheduling, invoicing, or SMS messaging through Grasshopper)

  • If required by law or to protect our rights

  • In connection with a business transfer, such as a merger or acquisition

5. Data Security

We implement strict access controls and regularly audit our systems to ensure that only authorized personnel have access to personal data.

6. Your Rights and Choices

  • You may opt out of SMS communications at any time.

  • You can request to review, update, or delete your personal data by contacting us.

  • You can adjust your browser settings to refuse cookies if preferred.

7. Changes to This Policy

We may update this policy from time to time. The updated policy will be posted on our website with the effective date.

8. Contact Us

For questions regarding this Privacy Policy or SMS communications, please contact us at:

 

 

Terms & Conditions

Effective Date: January 1, 2025

These Terms & Conditions (“Terms”) govern your use of our website (https://www.nelson-handyman.com) and services provided by Nelson Handyman (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to these Terms.

1. Services Provided

Nelson Handyman offers handyman and general contracting services. Service availability may vary by location, and we reserve the right to refuse service at our discretion.

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate information when scheduling services

  • Comply with all applicable laws and regulations

  • Not misuse our website or services for fraudulent or unlawful activities

3. Payment Terms

  • Payment terms will be provided before service initiation.

  • Failure to pay invoices on time may result in additional fees or service suspension.

4. SMS Communications

By providing your phone number, you consent to receive SMS messages from us regarding service updates, scheduling confirmations, and promotions. You may receive messages weekly or as needed based on your service requests. Message and data rates may apply. To opt out, reply “STOP” to any message. Text “HELP” for assistance.

5. Limitation of Liability

Nelson Handyman is not liable for any damages resulting from the use or inability to use our services, except as required by law.

6. Changes to Terms

We reserve the right to update these Terms at any time. The latest version will be posted on our website.

7. Contact Us

For questions or help regarding these terms or SMS communications, please contact us at: